PRIVACY POLICY

Effective Date: August 16, 2026
Last Updated: August 16, 2026

Officer Paw Pet Care™ respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Officer Paw Pet Care may collect, use, disclose, retain, and protect information when you visit our website, communicate with us, create an account, request information, book or purchase services, use our client portal, or otherwise interact with Officer Paw Pet Care.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends upon how you interact with Officer Paw Pet Care and which services you use.

We may collect information that you provide directly to us as well as certain information generated automatically when you use our website or online services.

Categories of information may include:

Contact information
Account information
Booking information
Pet information
Veterinary information
Home and property information
Emergency contact information
Payment and transaction information
Communications with us
Photos and videos
Service and visit information
Device and website usage information
Marketing preferences
Other information you voluntarily provide

We seek to collect information that is reasonably related to operating our business, providing requested services, communicating with clients, maintaining safety, and improving the customer experience.

2. Contact Information

When you contact Officer Paw Pet Care, request information, schedule a Meet & Greet, create an account, or book services, we may collect information such as:

Name
Email address
Telephone number
Mailing or service address
Preferred method of communication
Information included in messages or inquiries

We use this information to respond to inquiries, provide services, manage appointments, communicate about your account, and maintain our relationship with you.

3. Pet Information

Because Officer Paw Pet Care provides pet care services, we may collect information concerning pets in our care, including:

Pet name
Species
Breed
Age
Sex
Photograph
Feeding instructions
Exercise routines
Behavioral information
Temperament
Allergies
Medications
Mobility limitations
Health-related care instructions
Bite or aggression history
Escape tendencies
Veterinary information
Emergency care instructions
Other information reasonably necessary to provide safe and appropriate pet care

This information is used primarily to provide and coordinate pet care services and promote the safety and welfare of pets and the people caring for them.

Officer Paw Pet Care does not provide veterinary medical diagnosis or treatment.

4. Home and Property Information

Certain Officer Paw Pet Care services require access to a client's residence or property.

When necessary to provide those services, we may collect information such as:

Service address
Gate instructions
Building access instructions
Lockbox information
Door or entry instructions
Alarm instructions
Parking information
Information concerning pets located within the residence
Relevant property safety information
Other information necessary to safely access and provide services at the property

We recognize that home-access information can be sensitive.

Officer Paw Pet Care seeks to limit access to this information to individuals and service providers who reasonably require it to perform authorized business or pet care functions.

5. Keys, Entry Codes, and Security Information

Clients may provide keys, smart-lock information, gate codes, alarm instructions, lockbox information, or other property-access information.

We use this information for purposes such as:

Performing scheduled services
Entering and securing the property
Coordinating authorized pet care
Responding to service-related emergencies

Clients should notify Officer Paw Pet Care promptly when access information changes.

Clients should not send highly sensitive access credentials through insecure communication methods when a more secure method is available.

6. Veterinary and Emergency Information

Clients may provide information concerning:

Primary veterinarian
Emergency veterinary facility
Veterinary contact information
Pet medical instructions
Medication instructions
Emergency contacts
Individuals authorized to make decisions concerning a pet

We may use or disclose this information when reasonably necessary to provide pet care, coordinate emergency assistance, communicate with an authorized person, or protect the health and welfare of an animal.

7. Emergency Contacts

Clients may provide information about another individual who may be contacted if the client cannot be reached.

This information may include:

Name
Telephone number
Email address
Relationship to the client or pet
Relevant authorization information

Clients are responsible for informing emergency contacts that their information has been provided to Officer Paw Pet Care and for ensuring that they are authorized and willing to act as an emergency contact.

8. Payment and Transaction Information

When you purchase or book services, payment information may be collected and processed through our payment-processing and technology providers.

Information associated with a transaction may include:

Name
Billing information
Transaction amount
Service purchased
Payment status
Transaction date
Limited payment-method information
Refund or credit information

Officer Paw Pet Care may not directly receive or store complete payment-card numbers when those details are handled by a third-party payment processor.

Payment providers process information according to their own terms, privacy policies, and security practices.

9. Booking and Service Information

When you request, schedule, purchase, modify, or cancel Officer Paw Pet Care services, we may collect information such as:

Services requested
Appointment dates and times
Service location
Pet care professional preferences
Special instructions
Add-on services
Booking history
Cancellation or rescheduling information
Service notes
Membership or package information
Other information necessary to coordinate requested services

We use this information to schedule, manage, provide, and document pet care services.

10. Communications With Officer Paw Pet Care

We may collect and maintain communications that you send to or receive from Officer Paw Pet Care, including communications through:

Email
Text messages
Telephone calls
Contact forms
Booking forms
Client portals
Customer service communications
Social media messages
Other communication methods

We may use these communications to respond to requests, provide customer service, maintain service records, resolve concerns, improve our services, and protect the safety of pets, clients, and team members.

11. Photos, Videos, and Pet Care Updates

During pet care services, Officer Paw Pet Care may create photographs, videos, visit reports, notes, or other updates concerning a client's pet.

These materials may be used to:

Provide service updates to the client
Document completed services
Communicate information concerning a pet
Maintain appropriate service records
Address safety or service concerns

Pet photographs or videos will not automatically be used for advertising or promotional purposes solely because they were taken during a pet care visit.

When separate permission is required for promotional use, Officer Paw Pet Care will seek appropriate consent.

12. GPS, Location, and Visit Information

Certain Officer Paw Pet Care services or technology features may use GPS, location, route, timestamp, check-in, check-out, or similar information.

When these features are available, information may include:

Service start and completion times
Approximate or precise service location
Walking routes
Visit duration
Check-in and check-out information
Other service-related location information

This information may be used to document services, provide client updates, coordinate team members, improve operations, address service questions, and promote safety.

GPS and location technology may occasionally produce inaccurate, delayed, or incomplete information.

13. Website and Device Information

When you visit the Officer Paw Pet Care website or use certain online services, information may be collected automatically by us or our technology providers.

This information may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Referring website or source
Approximate geographic information derived from an IP address
Date and time of website activity
Website interactions
Technical and diagnostic information

We may use this information to operate and improve our website, understand website usage, maintain security, troubleshoot technical problems, and improve the user experience.

14. Cookies and Similar Technologies

The Officer Paw Pet Care website and technology providers may use cookies, pixels, tags, local storage, or similar technologies where applicable.

These technologies may be used to:

Keep the website functioning properly
Remember certain preferences
Understand website usage
Measure website performance
Improve website functionality
Maintain security
Support analytics
Support advertising or marketing when such technologies are enabled

The cookies and technologies used may change as our website and technology services evolve.

Users may be able to control certain cookies through their browser settings or other privacy controls.

Disabling some cookies may affect the functionality of certain website features.

15. How We Use Personal Information

Officer Paw Pet Care may use personal information for legitimate business and operational purposes, including to:

Provide pet care services
Process and manage bookings
Schedule appointments
Communicate with clients
Provide service updates
Maintain client and pet profiles
Process transactions
Provide customer support
Coordinate emergency pet care
Communicate with veterinarians or authorized emergency contacts when appropriate
Maintain property access information needed for services
Operate the client portal
Maintain and improve our website
Develop and improve services
Maintain business and transaction records
Prevent fraud or misuse
Protect pets, clients, employees, pet care professionals, and property
Comply with applicable legal obligations
Enforce agreements and policies
Resolve disputes
Send marketing communications when permitted by law and consistent with applicable consent requirements

We may also use information for other purposes disclosed when the information is collected or with appropriate authorization.

16. How We May Share Information

Officer Paw Pet Care does not disclose personal information indiscriminately.

We may share information when reasonably necessary with parties such as:

Employees and authorized pet care professionals
Payment processors
Scheduling and customer-management technology providers
Website hosting and technology providers
Email and text-message service providers
Veterinarians and emergency veterinary facilities when appropriate
Emergency contacts authorized by the client
Professional advisers such as attorneys, accountants, and insurers
Government authorities or law enforcement when legally required or otherwise permitted by law
Other service providers that assist us in operating our business

We may also disclose information when reasonably necessary to protect the rights, property, safety, or welfare of Officer Paw Pet Care, our clients, pets in our care, team members, or others.

Service providers may receive information only as reasonably necessary for the functions they perform, subject to applicable agreements and law.

17. Service Providers

Officer Paw Pet Care may use third-party companies and service providers to help operate our business and provide services.

These providers may assist with functions such as:

Website hosting
Customer relationship management
Appointment scheduling
Payment processing
Email and text communications
Client portal services
Data storage
Website analytics
Mapping or location services
Business administration
Marketing and advertising, when applicable

Service providers may receive information reasonably necessary to perform services on our behalf.

We seek to use service providers appropriate for the functions they perform and expect personal information to be handled in accordance with applicable law and contractual obligations where applicable.

18. Sale of Personal Information

Officer Paw Pet Care does not sell personal information for money as part of its ordinary pet care business operations.

Certain privacy laws may define the terms "sale," "sharing," or similar concepts more broadly than an exchange of information for money.

If Officer Paw Pet Care later engages in activities legally considered the sale or sharing of personal information, or uses personal information for targeted advertising in a manner requiring additional disclosure or opt-out rights, this Privacy Policy and applicable privacy controls will be updated as required by law.

19. Advertising and Analytics

Officer Paw Pet Care may use website analytics and, when enabled, advertising or marketing technologies to understand website activity, measure the effectiveness of marketing, and improve our services.

Depending upon the technologies being used, these providers may collect information concerning a user's browser, device, website activity, referring source, or interactions with advertisements.

Where required by applicable law, Officer Paw Pet Care will provide appropriate disclosures, choices, or consent mechanisms concerning these technologies.

20. Email and Text Message Communications

Officer Paw Pet Care may use personal information to send transactional communications concerning:

Appointments
Booking confirmations
Appointment reminders
Schedule changes
Service updates
Account information
Payment information
Customer service
Safety matters
Other requested services

Officer Paw Pet Care may also send promotional communications when permitted by applicable law and consistent with applicable consent requirements.

Recipients may use available unsubscribe or opt-out mechanisms for promotional communications.

Opting out of promotional communications does not necessarily prevent Officer Paw Pet Care from sending non-promotional messages necessary to provide requested services or administer an existing customer relationship.

Message and data rates may apply to text messages according to the recipient's mobile service plan.

21. Data Retention

Officer Paw Pet Care may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

Factors affecting retention may include:

Providing requested services
Maintaining client and pet care records
Maintaining transaction and accounting records
Resolving disputes
Preventing fraud or misuse
Maintaining safety records
Enforcing agreements
Meeting insurance requirements
Complying with tax, legal, regulatory, or other recordkeeping obligations

Information that is no longer reasonably needed may be deleted, anonymized, or otherwise disposed of in accordance with applicable practices and legal requirements.

22. Data Security

Officer Paw Pet Care recognizes the importance of protecting personal information, particularly information associated with clients' homes, pets, accounts, and property access.

We seek to use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

These measures may include limiting access to information, using password-protected systems, using appropriate technology providers, and taking reasonable measures to protect sensitive information from unauthorized access, disclosure, alteration, or destruction.

No website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

Clients should also take reasonable measures to protect their account credentials and should promptly contact Officer Paw Pet Care if they believe their account or information has been compromised.

23. Sensitive Home-Access Information

Information such as door codes, gate codes, lockbox combinations, alarm instructions, keys, and similar property-access information requires particular care.

Officer Paw Pet Care seeks to limit access to such information to personnel who reasonably need it to perform authorized services or related operational functions.

Clients should promptly update Officer Paw Pet Care when access information changes or when previously supplied access credentials should no longer be used.

Officer Paw Pet Care encourages clients to use secure methods provided for communicating sensitive access information when available.

24. Data Breach and Security Incidents

Despite reasonable precautions, no organization can guarantee that a security incident will never occur.

If Officer Paw Pet Care becomes aware of a security incident involving personal information, we may investigate the incident, take appropriate measures to contain or address it, and provide notifications when required by applicable law.

Clients should promptly notify Officer Paw Pet Care if they become aware of suspected unauthorized access to their Officer Paw Pet Care account or other information associated with our services.

25. Your Privacy Choices

Depending on how you interact with Officer Paw Pet Care and the laws that apply to you, you may have choices concerning certain uses of your personal information.

These choices may include:

Updating or correcting information you have provided
Changing communication preferences
Unsubscribing from promotional emails
Opting out of certain promotional text messages
Adjusting browser cookie settings
Requesting information concerning our privacy practices
Exercising privacy rights available under applicable law

Certain information may still need to be retained or used to provide requested services, maintain required business records, protect safety, prevent fraud, resolve disputes, or comply with applicable law.

26. Accessing and Correcting Your Information

Clients should keep their contact, pet, veterinary, emergency contact, and property-access information accurate and current.

Where available, clients may update certain information through their account or client portal.

Clients may also contact Officer Paw Pet Care to request correction of inaccurate information.

We may take reasonable steps to verify a request before changing sensitive account or personal information.

27. Requests to Delete Personal Information

You may contact Officer Paw Pet Care to request deletion of certain personal information.

Deletion requests are subject to applicable law and legitimate retention needs.

For example, Officer Paw Pet Care may need to retain certain information when reasonably necessary to:

Complete a transaction or provide requested services
Maintain accounting or tax records
Maintain appropriate pet care or safety records
Protect against fraud or unlawful activity
Establish, exercise, or defend legal claims
Resolve disputes
Maintain insurance-related records
Comply with legal obligations
Protect the rights and safety of clients, pets, team members, or others

When a valid deletion request applies and no exception permits continued retention, information will be handled in accordance with applicable law.

28. Verification of Privacy Requests

Officer Paw Pet Care may need to verify the identity of an individual making a privacy-related request before providing, correcting, or deleting personal information.

Verification helps prevent unauthorized individuals from gaining access to another person's information.

The information requested for verification will depend upon the nature and sensitivity of the request.

Officer Paw Pet Care may decline or limit a request when we cannot reasonably verify the requester or when applicable law permits or requires us to do so.

29. Authorized Agents

Where applicable law permits an individual to use an authorized agent to submit a privacy request, Officer Paw Pet Care may request reasonable evidence that the agent has authority to act on the individual's behalf.

We may also request direct verification from the individual when permitted by law.

30. Children's Privacy

Officer Paw Pet Care's commercial pet care website and booking services are intended for adults arranging pet care services and are not directed to children under 13.

Officer Paw Pet Care does not knowingly seek to collect personal information online from children under 13 through its pet care booking services.

If we learn that personal information from a child under 13 was collected through those services in a manner inconsistent with applicable law, we will take appropriate steps to address the information.

This section does not prohibit Officer Paw from offering family-friendly, educational, charitable, entertainment, publishing, or character-related content. Additional privacy practices may apply if a separate service is intentionally directed to children.

31. Social Media

Officer Paw Pet Care may maintain profiles or pages on third-party social media platforms.

When you interact with Officer Paw Pet Care through a social media platform, the platform may collect and process information according to its own privacy policy and settings.

Information you choose to make publicly available through social media may be visible to other users.

Officer Paw Pet Care does not control the privacy practices of independent social media platforms.

32. Third-Party Websites and Services

The Officer Paw Pet Care website may contain links to websites, applications, booking tools, payment services, social networks, maps, or other services operated by third parties.

Following a third-party link may result in information being collected or processed by that third party according to its own privacy policy.

Officer Paw Pet Care does not control the privacy or security practices of independent third-party websites and services.

Clients and website visitors should review the privacy practices of third-party services they choose to use.

33. Business Transfers

If Officer Paw Pet Care is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, or similar business transaction, personal information may be transferred or disclosed as part of that transaction as permitted by applicable law.

Any successor organization that receives personal information will be expected to handle that information in accordance with applicable legal requirements and any privacy commitments that continue to apply.

34. Legal Requirements and Protection of Rights

Officer Paw Pet Care may disclose personal information when reasonably believed necessary to:

Comply with applicable law
Respond to a valid subpoena, court order, warrant, or other lawful request
Cooperate with appropriate governmental or regulatory authorities
Investigate suspected fraud or unlawful activity
Enforce agreements and policies
Protect the rights or property of Officer Paw Pet Care
Protect the safety of clients, pets, team members, or members of the public
Establish, exercise, or defend legal claims

Any disclosure will be limited as appropriate under the circumstances and applicable law.

35. Florida Privacy Rights

Residents of Florida may have privacy rights under applicable Florida law depending upon the nature of the information, the circumstances in which it is collected, and whether the particular law applies to Officer Paw Pet Care.

Where applicable, these rights may include the ability to request:

Confirmation of whether certain personal information is being processed
Access to certain personal information
Correction of inaccuracies
Deletion of certain personal information
A copy of certain personal information
Opt-out rights concerning certain uses of personal information when provided by applicable law

The availability and scope of these rights depend upon applicable legal requirements and exceptions.

Officer Paw Pet Care will respond to valid privacy requests as required by applicable law.

36. Residents of Other States

Privacy laws differ among states.

Residents of states other than Florida may have additional rights concerning their personal information when applicable state privacy laws apply to Officer Paw Pet Care and the particular processing activity.

Officer Paw Pet Care will honor legally required privacy rights applicable to its operations.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be limited.

37. Do Not Track and Browser Privacy Signals

Some browsers and devices provide privacy preferences or signals intended to communicate a user's tracking choices.

The legal and technical requirements associated with these signals continue to evolve.

Officer Paw Pet Care will respond to legally recognized browser-based opt-out preference signals when required by applicable law and when the relevant technology is used on our website.

Users may also manage certain cookies and tracking technologies through available browser settings or website privacy controls.

38. International Visitors

Officer Paw Pet Care primarily provides pet care services in the United States.

If you access our website from outside the United States, you understand that information you provide may be processed in the United States or other locations where our service providers operate, subject to applicable law.

Privacy and data-protection laws in those locations may differ from the laws in your country.

39. Changes to This Privacy Policy

Officer Paw Pet Care may update this Privacy Policy periodically to reflect changes in:

Our services
Website features
Technology
Business practices
Service providers
Privacy practices
Applicable legal requirements

When this Privacy Policy is updated, the Last Updated date at the top of the policy will be revised.

When required by applicable law, additional notice or consent will be provided for material changes.

We encourage visitors and clients to review this Privacy Policy periodically.

40. Contact Us About Privacy

Questions, concerns, or requests concerning this Privacy Policy or Officer Paw Pet Care's privacy practices may be submitted through the contact information or contact form provided on the Officer Paw Pet Care website.

When submitting a privacy request, please provide sufficient information for us to understand and respond to the request.

We may request additional information when reasonably necessary to verify identity, protect personal information, or process the request.

Effective Date: August 16, 2026
Last Updated: August 16, 2026

A Voice for Those Who Cannot Speak™