Effective Date: August 16, 2026
Last Updated: August 16, 2026

Welcome to Officer Paw Pet Care™. These Terms & Conditions govern your use of the Officer Paw Pet Care website, booking services, communications, and pet care services provided by Officer Paw Pet Care.

By accessing this website, requesting or booking services, submitting information, making payment, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree to these Terms & Conditions, please do not use our website or book our services.

1. About Officer Paw Pet Care

Officer Paw Pet Care provides professional pet care and related services. Depending upon availability and service area, services may include:

• Dog walking

• Pet sitting

• Drop-in visits

• Overnight pet sitting

• Vacation pet sitting

• House sitting with pet care

• Puppy care

• Senior pet care

• Pet wellness checks

• Medication administration

• Pet taxi and transportation

• Pet supply pickup

• Prescription pickup

• Home and pet checks

• Holiday visits

• Wedding pet attendant services

• Yard cleanup

• Puppy training

• Emergency pet care

• Optional pet care and household add-on services

• Other services offered by Officer Paw Pet Care from time to time

Availability, pricing, service areas, scheduling requirements, and specific terms may vary by service.

2. No Veterinary or Emergency Medical Services

Officer Paw Pet Care is a pet care service and is not a veterinary practice, animal hospital, or emergency veterinary provider.

Our services are not a substitute for professional veterinary care.

If a pet appears to be experiencing a medical emergency, Officer Paw Pet Care may attempt to contact the pet owner and/or designated emergency contact and may seek veterinary assistance when reasonably necessary for the safety and welfare of the pet.

Clients should contact their veterinarian or an appropriate emergency veterinary facility for veterinary emergencies.

3. Client Eligibility and Authority

Clients must be at least 18 years old and legally capable of entering into an agreement.

By booking services, you represent that you are the owner of the pet or have full authorization from the owner to arrange and authorize care for the pet.

You are responsible for providing complete and accurate information concerning each pet and the property where services will be performed.

4. Meet & Greet and Service Acceptance

Officer Paw Pet Care may require a Meet & Greet, consultation, assessment, or other introductory appointment before services begin.

A Meet & Greet does not guarantee acceptance of a pet or booking.

Officer Paw Pet Care reserves the right to decline or discontinue services when reasonably necessary for safety, animal welfare, service compatibility, availability, or other legitimate business reasons.

5. Pet Information and Client Disclosures

Clients must provide accurate and complete information regarding their pets, including information concerning:

• Age

• Health conditions

• Allergies

• Medications

• Mobility limitations

• Feeding requirements

• Behavioral concerns

• Anxiety

• Escape tendencies

• Bite history

• Aggression

• Reactivity

• Fear triggers

• Vaccination information when requested

• Veterinary information

• Emergency contacts

• Any other information reasonably necessary to provide safe care

Clients must promptly notify Officer Paw Pet Care of material changes before a scheduled service.

Failure to disclose known behavioral, medical, or safety concerns may result in suspension or termination of services.

6. Aggressive or Dangerous Animals

The safety of pets, clients, employees, pet care professionals, members of the public, and other animals is extremely important.

Clients must disclose any known history of biting, aggression, threatening behavior, severe reactivity, or other behavior that could reasonably present a safety concern.

Officer Paw Pet Care may modify, suspend, or discontinue services if a pet displays behavior that creates an unreasonable safety risk.

7. Vaccinations and Parasite Control

Clients are responsible for maintaining vaccinations, licenses, preventative care, and parasite control appropriate for their pet and as required by applicable law.

Officer Paw Pet Care may request vaccination or health documentation when reasonably necessary for a particular service.

8. Booking and Scheduling

All bookings are subject to availability and confirmation.

Submitting a booking request does not guarantee that the requested date, time, service, or pet care professional is available.

Appointment times may be provided as arrival windows unless a specific appointment time has been expressly confirmed.

Reasonable scheduling adjustments may occasionally be necessary due to traffic, weather, emergencies, animal needs, staffing issues, or circumstances outside our reasonable control.

9. Specific Pet Care Professional Requests

Clients may be permitted to request a particular Officer Paw Pet Care professional when that option is available.

Requests are not guaranteed.

Officer Paw Pet Care may assign another qualified team member when necessary because of scheduling, illness, emergencies, availability, service area, or other operational circumstances.

10. Pricing and Payment

Current pricing is displayed on the website, booking system, service proposal, invoice, or other applicable Officer Paw Pet Care materials.

Prices may vary according to service type, duration, number of pets, holidays, additional services, travel requirements, special circumstances, or other disclosed factors.

Clients agree to pay all charges associated with services they authorize.

Officer Paw Pet Care may change future pricing at any time. Pricing changes will not retroactively change the price of services already purchased unless the client agrees otherwise.

11. Payment Authorization

By providing a payment method, the client represents that they are authorized to use that payment method.

When applicable and permitted by law, the client authorizes Officer Paw Pet Care and its payment processor to charge amounts associated with authorized bookings, purchases, approved additional services, and applicable fees.

Payment information may be processed by third-party payment processors subject to their own terms and privacy practices.

12. Tips

Tips are voluntary and are not required to receive services.

When a tipping feature is offered, tips designated for a pet care professional are intended for that individual, subject to applicable payroll, tax, and payment-processing requirements.

13. Cancellations, Rescheduling, and Refunds

Bookings are subject to the Officer Paw Pet Care Cancellation & Refund Policy in effect at the time of the applicable booking.

Clients are responsible for reviewing that policy before booking.

Certain services, holidays, overnight reservations, special events, extended bookings, packages, memberships, training services, or other reserved services may have additional cancellation requirements.

14. Holidays and High-Demand Periods

Holiday and high-demand bookings may be subject to:

• Special pricing

• Holiday surcharges

• Minimum booking requirements

• Deposits

• Advance payment requirements

• Modified cancellation periods

• Limited availability

Any applicable conditions will be disclosed through the website, booking process, invoice, confirmation, or applicable service agreement.

15. Memberships and Packages

Memberships, prepaid packages, recurring services, and promotional packages may have additional terms concerning billing, scheduling, expiration, cancellations, unused services, and renewal.

Any additional terms disclosed when purchasing a membership or package become part of the agreement between the client and Officer Paw Pet Care.

16. Access to the Client's Property

Clients are responsible for providing safe and reliable access to the property when services require entry into a home, building, yard, gated community, or other location.

Access may include:

• Keys

• Lockboxes

• Smart locks

• Door codes

• Gate codes

• Building instructions

• Concierge instructions

• Alarm instructions

• Other approved access methods

Clients are responsible for ensuring that access instructions are current and functional.

Additional charges may apply when a scheduled service cannot be completed because access was not properly provided, to the extent permitted by law and disclosed by Officer Paw Pet Care.

17. Keys, Codes, and Security Information

Officer Paw Pet Care will take reasonable measures to safeguard keys, entry codes, alarm information, and similar access information entrusted to us.

Clients should notify Officer Paw Pet Care immediately if access credentials change.

For security reasons, clients should avoid placing identifying information on keys whenever reasonably possible.

18. Home Conditions and Safety

Clients are responsible for providing a reasonably safe environment for Officer Paw Pet Care personnel and animals.

Clients must disclose known hazards that could reasonably affect the safe performance of services, including dangerous property conditions, aggressive animals, malfunctioning gates, hazardous materials, unsafe individuals on the premises, or other significant risks.

Officer Paw Pet Care may decline to enter or remain at a property when conditions reasonably appear unsafe.

19. Other People and Service Providers in the Home

Clients must inform Officer Paw Pet Care when other individuals may enter or occupy the property during scheduled pet care services, including family members, housekeepers, contractors, guests, neighbors, or other pet care providers.

Officer Paw Pet Care cannot control the actions of unrelated third parties and is not responsible for their acts or omissions except to the extent liability cannot legally be excluded.

20. Outdoor Activities and Dog Walking

Clients acknowledge that outdoor pet care involves inherent risks, including encounters with other animals, wildlife, vehicles, environmental hazards, insects, weather conditions, unexpected noises, and other circumstances that cannot always be anticipated or controlled.

Clients must provide properly fitted collars, harnesses, leashes, identification, or other equipment appropriate for their pet.

Officer Paw Pet Care may modify or shorten outdoor activities when reasonably necessary to protect the health or safety of an animal or pet care professional.

21. Weather and Environmental Conditions

Extreme heat, severe weather, lightning, hurricanes, flooding, unsafe air quality, dangerous road conditions, or other environmental circumstances may require services to be modified, delayed, shortened, relocated, or canceled.

The safety and welfare of pets and people will take priority.

When appropriate, an outdoor walk may be replaced or supplemented with an indoor potty break, enrichment, companionship, or other reasonable care.

22. Hurricanes and Other Emergencies

During hurricanes, evacuation orders, natural disasters, civil emergencies, road closures, or other extraordinary events, Officer Paw Pet Care cannot guarantee that normal services can be performed.

Clients remain responsible for maintaining an emergency plan for their animals.

Officer Paw Pet Care should not be designated as the client's sole emergency evacuation plan unless a separate written arrangement expressly provides otherwise.

23. Emergency Veterinary Care Authorization

Clients are responsible for providing current veterinary and emergency contact information.

If a pet appears to require urgent veterinary attention and the client cannot be reached within a reasonable period under the circumstances, Officer Paw Pet Care may seek veterinary care when reasonably believed necessary to protect the pet's health or welfare.

Whenever reasonably practicable, Officer Paw Pet Care will attempt to contact the client and/or designated emergency contact first.

The client is responsible for veterinary expenses and other third-party costs incurred for the pet unless those costs result from conduct for which Officer Paw Pet Care is legally responsible.

More detailed emergency authorization may be included in the Officer Paw Pet Care Service Agreement.

24. Medication Administration

Medication administration is performed only when accepted by Officer Paw Pet Care and when the client provides adequate instructions.

Clients are responsible for supplying medications in properly labeled containers and providing accurate dosage and administration instructions.

Officer Paw Pet Care does not diagnose medical conditions, prescribe medications, or provide veterinary medical advice.

Certain injections, specialized medical procedures, or medically complex services may be declined.

25. Pet Taxi and Transportation

When transportation services are booked, clients authorize Officer Paw Pet Care to transport the applicable pet for the agreed purpose.

Reasonable precautions will be taken to transport animals safely.

Clients acknowledge that transportation involves ordinary risks associated with vehicle travel and animal transportation.

Pets may be appropriately restrained, crated, harnessed, or otherwise secured during transportation as reasonably appropriate.

26. Prescription and Pet Supply Pickup

When a client requests prescription pickup, pet supply pickup, or similar errands, the client is responsible for ensuring that any necessary authorization has been provided to the applicable veterinarian, pharmacy, retailer, or other provider.

Officer Paw Pet Care cannot guarantee that a third-party business will release an item or prescription.

27. Pet Food, Supplies, and Equipment

Clients are responsible for providing sufficient food, medication, litter, waste bags, cleaning supplies, leashes, harnesses, and other necessary pet care supplies unless Officer Paw Pet Care has expressly agreed to provide them.

If essential supplies unexpectedly run out, Officer Paw Pet Care may contact the client and, when authorized or reasonably necessary for the animal's immediate care, purchase necessary supplies.

The client may be responsible for the cost of those supplies and any disclosed pickup or service charge.

28. Household Services

When services include mail retrieval, package retrieval, plant watering, trash bin service, home checks, or other household tasks, Officer Paw Pet Care will perform the agreed tasks with reasonable care.

These services do not constitute professional property management, home inspection, security, landscaping, or specialized maintenance services.

29. Pet Waste and Yard Cleanup

Clients understand that yard cleanup and pet waste removal services may be affected by weather, yard conditions, visibility, accessibility, vegetation, or other conditions.

Officer Paw Pet Care does not guarantee that every trace of waste will be located or removed.

30. Photos, Videos, and Service Updates

Officer Paw Pet Care may provide clients with photographs, videos, messages, visit reports, GPS information, or other service updates when available.

These features are provided for convenience and may not be available for every service.

Technical interruptions or transmission failures do not necessarily mean that a scheduled service was not performed.

31. Promotional Use of Pet Images

Officer Paw Pet Care may request permission to use photographs or videos of pets for website, social media, educational, advertising, or promotional purposes.

When separate consent is required, promotional use will be subject to that consent.

Clients should notify Officer Paw Pet Care if they do not want their pet's image used for promotional purposes.

Officer Paw Pet Care will not intentionally publish a client's private home address, access codes, or other sensitive security information in promotional materials.

32. GPS and Technology Features

Certain services may include GPS tracking, route information, timestamps, client portal features, automated notifications, or similar technology.

These tools are provided as convenience features and may occasionally experience interruptions, inaccurate readings, delayed updates, connectivity issues, or other technical limitations.

33. Communications

By providing contact information, clients agree that Officer Paw Pet Care may contact them regarding inquiries, appointments, service updates, transactions, account matters, safety issues, and customer service.

Marketing communications will be handled in accordance with applicable law and available opt-out rights.

Consent to receive marketing communications is not a condition of purchasing pet care services where prohibited by law.

34. Website Information

Officer Paw Pet Care attempts to maintain accurate and current website information. However, errors, outdated information, technical problems, or typographical mistakes may occasionally occur.

Website information may be changed or updated without notice.

35. Third-Party Services and Links

The Officer Paw Pet Care website may use or link to third-party services, including scheduling platforms, payment processors, mapping services, communication services, social networks, or other websites.

Officer Paw Pet Care does not control independent third-party websites or services and is not responsible for their separate content, policies, availability, or practices.

36. Intellectual Property

The Officer Paw name, Officer Paw Pet Care name, Officer Paw character and mascot, The Paw Heroes, logos, artwork, illustrations, characters, slogans, website design, written content, photographs, graphics, videos, educational materials, and other original brand materials may be protected by trademark, copyright, and other intellectual property laws.

Except as expressly permitted, users may not copy, reproduce, distribute, modify, publish, sell, license, imitate, create unauthorized derivative works from, or commercially exploit Officer Paw intellectual property without prior written authorization.

Nothing in these Terms grants ownership or a license to Officer Paw intellectual property except the limited right to use this website for its intended purpose.

37. A Voice for Those Who Cannot Speak™

Officer Paw's brand messaging, including A Voice for Those Who Cannot Speak™, represents the mission and values associated with the Officer Paw brand.

Nothing on the website should be interpreted as a guarantee of any particular result from a pet care service.

38. Charitable and Community Initiatives

Officer Paw Pet Care may participate in charitable, community, first-responder, animal welfare, or law-enforcement-support initiatives.

Details of individual programs, donations, campaigns, beneficiaries, and eligibility may change.

Unless expressly stated otherwise, purchasing a service is not a tax-deductible charitable contribution by the client.

39. No Guarantee of Specific Results

Officer Paw Pet Care will make reasonable efforts to provide services professionally and with appropriate care.

However, animals are living beings whose behavior, health, reactions, and needs cannot always be predicted or controlled.

No particular behavioral, training, health, emotional, or other outcome is guaranteed unless expressly stated in writing.

40. Assumption of Ordinary Pet Care Risks

Clients acknowledge that pet ownership and pet care involve inherent and sometimes unpredictable risks.

Nothing in these Terms is intended to release Officer Paw Pet Care from liability that cannot legally be waived or limited.

31. Promotional Use of Pet Images

Officer Paw Pet Care may request permission to use photographs or videos of pets for website, social media, educational, advertising, or promotional purposes.

When separate consent is required, promotional use will be subject to that consent.

Clients should notify Officer Paw Pet Care if they do not want their pet's image used for promotional purposes.

Officer Paw Pet Care will not intentionally publish a client's private home address, access codes, or other sensitive security information in promotional materials.

32. GPS and Technology Features

Certain services may include GPS tracking, route information, timestamps, client portal features, automated notifications, or similar technology.

These tools are provided as convenience features and may occasionally experience interruptions, inaccurate readings, delayed updates, connectivity issues, or other technical limitations.

33. Communications

By providing contact information, clients agree that Officer Paw Pet Care may contact them regarding inquiries, appointments, service updates, transactions, account matters, safety issues, and customer service.

Marketing communications will be handled in accordance with applicable law and available opt-out rights.

Consent to receive marketing communications is not a condition of purchasing pet care services where prohibited by law.

34. Website Information

Officer Paw Pet Care attempts to maintain accurate and current website information. However, errors, outdated information, technical problems, or typographical mistakes may occasionally occur.

Website information may be changed or updated without notice.

35. Third-Party Services and Links

The Officer Paw Pet Care website may use or link to third-party services, including scheduling platforms, payment processors, mapping services, communication services, social networks, or other websites.

Officer Paw Pet Care does not control independent third-party websites or services and is not responsible for their separate content, policies, availability, or practices.

36. Intellectual Property

The Officer Paw name, Officer Paw Pet Care name, Officer Paw character and mascot, The Paw Heroes, logos, artwork, illustrations, characters, slogans, website design, written content, photographs, graphics, videos, educational materials, and other original brand materials may be protected by trademark, copyright, and other intellectual property laws.

Except as expressly permitted, users may not copy, reproduce, distribute, modify, publish, sell, license, imitate, create unauthorized derivative works from, or commercially exploit Officer Paw intellectual property without prior written authorization.

Nothing in these Terms grants ownership or a license to Officer Paw intellectual property except the limited right to use this website for its intended purpose.

37. A Voice for Those Who Cannot Speak™

Officer Paw's brand messaging, including A Voice for Those Who Cannot Speak™, represents the mission and values associated with the Officer Paw brand.

Nothing on the website should be interpreted as a guarantee of any particular result from a pet care service.

38. Charitable and Community Initiatives

Officer Paw Pet Care may participate in charitable, community, first-responder, animal welfare, or law-enforcement-support initiatives.

Details of individual programs, donations, campaigns, beneficiaries, and eligibility may change.

Unless expressly stated otherwise, purchasing a service is not a tax-deductible charitable contribution by the client.

39. No Guarantee of Specific Results

Officer Paw Pet Care will make reasonable efforts to provide services professionally and with appropriate care.

However, animals are living beings whose behavior, health, reactions, and needs cannot always be predicted or controlled.

No particular behavioral, training, health, emotional, or other outcome is guaranteed unless expressly stated in writing.

40. Assumption of Ordinary Pet Care Risks

Clients acknowledge that pet ownership and pet care involve inherent and sometimes unpredictable risks.

Nothing in these Terms is intended to release Officer Paw Pet Care from liability that cannot legally be waived or limited.

41. Limitation of Liability

To the fullest extent permitted by applicable law, Officer Paw Pet Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.

Any limitation of liability applies only to the extent permitted by law and does not exclude liability that applicable law does not permit a business to exclude or limit.

Additional provisions applicable to the physical care of pets and entry into clients' homes may be included in the Officer Paw Pet Care Service Agreement.

42. Client Responsibility for Damages or Injuries

To the extent permitted by applicable law, clients are responsible for losses, injuries, or damages caused by their pets or undisclosed dangerous conditions under the client's control, except to the extent caused by the negligence, wrongful conduct, or other legal responsibility of Officer Paw Pet Care.

43. Lost or Escaped Pets

Officer Paw Pet Care will take reasonable precautions to prevent pets from escaping.

Clients must disclose known escape behavior and provide safe, functioning collars, harnesses, leashes, gates, doors, fences, crates, and other applicable equipment.

If a pet becomes lost or escapes while under our care, Officer Paw Pet Care will take reasonable responsive measures appropriate to the circumstances.

44. Fleas, Ticks, Parasites, and Communicable Conditions

Clients must disclose known contagious illnesses, parasites, or infestations that could place other animals or people at risk.

Officer Paw Pet Care may suspend or modify services when necessary to protect animals, clients, employees, and other households.

45. Abandoned Pets

Clients must arrange for the timely return and continued care of their animals.

If a client fails to return as scheduled, becomes unreachable, or appears to have abandoned an animal, Officer Paw Pet Care may take reasonable measures necessary to protect the animal's welfare, including contacting emergency contacts, veterinarians, animal welfare authorities, or other appropriate parties.

The client remains responsible for reasonable authorized care costs to the extent permitted by law.

46. Service Interruptions and Force Majeure

Officer Paw Pet Care will make reasonable efforts to provide confirmed services as scheduled. However, services may be delayed, modified, rescheduled, or canceled when circumstances beyond our reasonable control make performance impossible, unsafe, or impracticable.

Such circumstances may include hurricanes, tropical storms, flooding, fires, severe weather, natural disasters, evacuation orders, government actions, road closures, utility outages, widespread communication failures, public emergencies, labor disruptions, illness outbreaks, transportation interruptions, or other events beyond the reasonable control of Officer Paw Pet Care.

When reasonably possible, Officer Paw Pet Care will communicate with affected clients regarding significant service changes.

The safety of pets, clients, team members, and the public will take priority when determining whether a service can safely be performed.

47. Late Client Returns and Extended Care

Clients are responsible for notifying Officer Paw Pet Care as soon as possible if they will return later than originally scheduled and additional pet care may be required.

Additional services are subject to availability and are not automatically guaranteed.

When Officer Paw Pet Care continues providing reasonably necessary care because a client has been delayed or cannot be reached, the client is responsible for applicable additional service charges to the extent permitted by law.

Clients should maintain an alternate emergency contact who can assume responsibility for their pets if Officer Paw Pet Care cannot continue providing services.

48. Changes to Scheduled Services

Clients should promptly notify Officer Paw Pet Care of changes affecting scheduled services, including changes to:

• Travel dates

• Arrival or departure times

• Pet care instructions

• Feeding instructions

• Medications

• Access instructions

• Emergency contacts

• Veterinary information

• Pet health

• Pet behavior

• Household occupants

• Property conditions

Changes requested after a booking has been confirmed are subject to availability and applicable cancellation, rescheduling, or additional service charges.

49. Emergency Pet Care Services

Officer Paw Pet Care may offer Emergency Pet Care for urgent, unexpected pet care needs when availability permits.

Emergency Pet Care does not mean emergency veterinary treatment and should never be used as a substitute for a veterinarian or emergency animal hospital.

Officer Paw Pet Care cannot guarantee availability for same-day or emergency requests.

Additional charges may apply to urgent, last-minute, after-hours, or emergency service requests when disclosed to the client.

50. Training Services

When puppy training or other training services are provided, clients understand that animal behavior is influenced by numerous factors, including temperament, environment, health, prior experiences, consistency, and owner participation.

Officer Paw Pet Care does not guarantee that a particular training or behavioral result will occur.

Clients are responsible for following recommended training practices and maintaining appropriate supervision and safety measures between sessions.

Training services are not veterinary behavioral medicine and do not replace evaluation or treatment by a veterinarian or qualified veterinary behavior professional when appropriate.

41. Limitation of Liability

To the fullest extent permitted by applicable law, Officer Paw Pet Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or services.

Any limitation of liability applies only to the extent permitted by law and does not exclude liability that applicable law does not permit a business to exclude or limit.

Additional provisions applicable to the physical care of pets and entry into clients' homes may be included in the Officer Paw Pet Care Service Agreement.

42. Client Responsibility for Damages or Injuries

To the extent permitted by applicable law, clients are responsible for losses, injuries, or damages caused by their pets or undisclosed dangerous conditions under the client's control, except to the extent caused by the negligence, wrongful conduct, or other legal responsibility of Officer Paw Pet Care.

43. Lost or Escaped Pets

Officer Paw Pet Care will take reasonable precautions to prevent pets from escaping.

Clients must disclose known escape behavior and provide safe, functioning collars, harnesses, leashes, gates, doors, fences, crates, and other applicable equipment.

If a pet becomes lost or escapes while under our care, Officer Paw Pet Care will take reasonable responsive measures appropriate to the circumstances.

44. Fleas, Ticks, Parasites, and Communicable Conditions

Clients must disclose known contagious illnesses, parasites, or infestations that could place other animals or people at risk.

Officer Paw Pet Care may suspend or modify services when necessary to protect animals, clients, employees, and other households.

45. Abandoned Pets

Clients must arrange for the timely return and continued care of their animals.

If a client fails to return as scheduled, becomes unreachable, or appears to have abandoned an animal, Officer Paw Pet Care may take reasonable measures necessary to protect the animal's welfare, including contacting emergency contacts, veterinarians, animal welfare authorities, or other appropriate parties.

The client remains responsible for reasonable authorized care costs to the extent permitted by law.

46. Service Interruptions and Force Majeure

Officer Paw Pet Care will make reasonable efforts to provide confirmed services as scheduled. However, services may be delayed, modified, rescheduled, or canceled when circumstances beyond our reasonable control make performance impossible, unsafe, or impracticable.

Such circumstances may include hurricanes, tropical storms, flooding, fires, severe weather, natural disasters, evacuation orders, government actions, road closures, utility outages, widespread communication failures, public emergencies, labor disruptions, illness outbreaks, transportation interruptions, or other events beyond the reasonable control of Officer Paw Pet Care.

When reasonably possible, Officer Paw Pet Care will communicate with affected clients regarding significant service changes.

The safety of pets, clients, team members, and the public will take priority when determining whether a service can safely be performed.

47. Late Client Returns and Extended Care

Clients are responsible for notifying Officer Paw Pet Care as soon as possible if they will return later than originally scheduled and additional pet care may be required.

Additional services are subject to availability and are not automatically guaranteed.

When Officer Paw Pet Care continues providing reasonably necessary care because a client has been delayed or cannot be reached, the client is responsible for applicable additional service charges to the extent permitted by law.

Clients should maintain an alternate emergency contact who can assume responsibility for their pets if Officer Paw Pet Care cannot continue providing services.

48. Changes to Scheduled Services

Clients should promptly notify Officer Paw Pet Care of changes affecting scheduled services, including changes to:

• Travel dates

• Arrival or departure times

• Pet care instructions

• Feeding instructions

• Medications

• Access instructions

• Emergency contacts

• Veterinary information

• Pet health

• Pet behavior

• Household occupants

• Property conditions

Changes requested after a booking has been confirmed are subject to availability and applicable cancellation, rescheduling, or additional service charges.

49. Emergency Pet Care Services

Officer Paw Pet Care may offer Emergency Pet Care for urgent, unexpected pet care needs when availability permits.

Emergency Pet Care does not mean emergency veterinary treatment and should never be used as a substitute for a veterinarian or emergency animal hospital.

Officer Paw Pet Care cannot guarantee availability for same-day or emergency requests.

Additional charges may apply to urgent, last-minute, after-hours, or emergency service requests when disclosed to the client.

50. Training Services

When puppy training or other training services are provided, clients understand that animal behavior is influenced by numerous factors, including temperament, environment, health, prior experiences, consistency, and owner participation.

Officer Paw Pet Care does not guarantee that a particular training or behavioral result will occur.

Clients are responsible for following recommended training practices and maintaining appropriate supervision and safety measures between sessions.

Training services are not veterinary behavioral medicine and do not replace evaluation or treatment by a veterinarian or qualified veterinary behavior professional when appropriate.

51. Wedding Pet Attendant and Special Event Services

Wedding Pet Attendant and other special-event services may involve transportation, unfamiliar environments, crowds, photographers, venues, other animals, noise, weather, and schedule changes.

Clients must disclose behavioral, medical, anxiety, aggression, escape, and reactivity concerns before the event.

Officer Paw Pet Care may modify a pet's participation when reasonably necessary for the safety or welfare of the pet or others.

Venue rules and third-party restrictions may also affect the services that can be provided.

52. Overnight and House Sitting Services

When Officer Paw Pet Care provides overnight pet sitting or house sitting with pet care, the service is intended primarily for the agreed care of the client's pets and any specifically agreed household tasks.

It does not constitute property management, private security, home inspection, or continuous surveillance of the residence.

The specific overnight service period, arrival expectations, departure expectations, and included care will be determined by the service booked or applicable service agreement.

53. Cameras and Recording Devices

Clients must comply with applicable law concerning cameras, audio recording devices, doorbell cameras, security systems, and other monitoring equipment located at the property.

Clients should disclose indoor cameras or recording devices located in areas where Officer Paw Pet Care personnel will be performing services.

Cameras or recording devices may not be placed in bathrooms or other locations where an individual has a reasonable expectation of privacy.

Nothing in these Terms authorizes recording that would otherwise violate applicable law.

54. Personal Property

Officer Paw Pet Care will exercise reasonable care while performing services in a client's home.

Clients should secure cash, jewelry, firearms, medications intended for humans, confidential documents, valuable collectibles, fragile objects, and other sensitive or high-value property before services begin.

Any suspected property damage or loss should be reported promptly so that the circumstances can be reviewed.

55. Home Security and Alarm Systems

Clients are responsible for providing accurate instructions for alarm systems, gates, smart locks, security systems, and other property access technology.

Officer Paw Pet Care is not responsible for charges imposed by a security company, homeowners association, building management company, law enforcement agency, or other third party because of inaccurate or incomplete instructions supplied by the client, except to the extent the charge results from conduct for which Officer Paw Pet Care is legally responsible.

56. Client Emergency Contacts

Clients should provide at least one reliable emergency contact who is authorized to make appropriate decisions concerning the pet when the client cannot be reached.

The client is responsible for informing the emergency contact that their information has been provided to Officer Paw Pet Care and for ensuring that the emergency contact is willing to act in that capacity.

57. Veterinary Information

Clients should provide current contact information for their preferred veterinarian and, when appropriate, an emergency veterinary facility.

Clients are responsible for informing their veterinarian of any authorization arrangements necessary for Officer Paw Pet Care to seek care on the client's behalf.

Veterinary providers remain independent third parties and are responsible for their own professional services.

58. Pet Identification

Clients are encouraged to maintain current identification tags and microchip registration information for their pets.

Officer Paw Pet Care may require appropriate identification, collars, harnesses, leashes, carriers, or other safety equipment for particular services.

59. Client Portal and Account Security

When Officer Paw Pet Care provides a client portal or online account, clients are responsible for protecting their login credentials and maintaining accurate account information.

Clients should promptly notify Officer Paw Pet Care if they believe their account or login credentials have been compromised.

Clients are responsible for activity conducted through their account to the extent permitted by applicable law.

60. Electronic Signatures and Agreements

Where permitted by law, electronic acceptance, electronic signatures, checkbox acknowledgments, online submissions, and similar electronic actions may be used to indicate agreement to contracts, authorizations, policies, and disclosures.

Clients agree that electronic records may satisfy applicable requirements that information or agreements be provided in writing, subject to applicable law.

61. Privacy

Personal information collected through the website, booking process, client portal, communications, and provision of services will be handled in accordance with the Officer Paw Pet Care Privacy Policy and applicable law.

The Privacy Policy should be reviewed together with these Terms & Conditions.

62. Text Messages and Email

Officer Paw Pet Care may use email and text messaging for transactional communications such as:

• Booking confirmations

• Appointment reminders

• Schedule changes

• Service updates

• Payment information

• Client support

• Safety communications

• Account notices

Promotional or marketing communications will be handled in accordance with applicable law and applicable consent and opt-out requirements.

Clients are responsible for maintaining accurate contact information.

Message and data rates may apply according to the client's mobile carrier or service plan.

63. Reviews and Feedback

Clients may voluntarily provide reviews, testimonials, suggestions, comments, or other feedback.

Officer Paw Pet Care may respond to or use voluntarily submitted feedback for legitimate business purposes, subject to applicable law and privacy obligations.

Officer Paw Pet Care will not knowingly disclose confidential access information or sensitive client security information in responding to public reviews.

64. Promotions, Discounts, and Promotional Codes

Promotions, discounts, referral offers, gift certificates, credits, or promotional codes may be subject to separate eligibility requirements, expiration dates, limitations, and exclusions.

Unless otherwise stated, promotional offers:

• Have no cash value

• Cannot be combined with other offers

• May be limited to specified services

• May be limited to new or eligible clients

• May be discontinued or modified for future purchases

Any restrictions disclosed with a particular promotion will control that promotion.

65. Gift Cards and Service Credits

Gift cards, certificates, and service credits, when offered, are subject to applicable law and any additional terms disclosed at the time of purchase.

They may not be redeemable for cash except when required by law.

Lost, stolen, or improperly used gift cards or credits will be handled according to applicable law and the terms under which they were issued.

66. Website Availability and Cybersecurity

Officer Paw Pet Care uses reasonable efforts to maintain its website and online systems but does not guarantee uninterrupted or error-free access.

The website or related systems may occasionally be unavailable because of maintenance, software issues, internet failures, third-party outages, cybersecurity events, or other technical circumstances.

Users may not attempt to gain unauthorized access to Officer Paw Pet Care systems, interfere with website operations, introduce malicious software, scrape protected information, or use the website for unlawful purposes.

67. Prohibited Website Use

Users may not use the Officer Paw Pet Care website to:

• Violate applicable law

• Impersonate another person

• Submit knowingly false information

• Attempt unauthorized access to systems or accounts

• Transmit malicious software

• Harass or threaten others

• Infringe intellectual property rights

• Interfere with website functionality

• Use automated systems to misuse or overload the website

• Engage in fraudulent activity

Officer Paw Pet Care may restrict website or account access when reasonably necessary to protect the company, clients, animals, systems, or other users.

68. No Unauthorized Commercial Use

Officer Paw Pet Care website content, branding, service descriptions, photographs, artwork, characters, written materials, and other proprietary materials may not be copied or used for another commercial enterprise without authorization.

69. Intellectual Property Complaints

A person who believes material appearing on the Officer Paw Pet Care website infringes their intellectual property rights may contact Officer Paw Pet Care with sufficient information to identify the material and explain the claimed rights.

Officer Paw Pet Care may investigate and take appropriate action as required by applicable law.

70. Suspension or Termination of Services

Officer Paw Pet Care may suspend, decline, or terminate services when reasonably necessary, including circumstances involving:

• Unsafe animals

• Undisclosed aggression

• Unsafe property conditions

• Harassment or threatening behavior

• Repeated payment problems

• Fraud

• Repeated violation of policies

• Inability to safely access the property

• Requests that would violate law or professional standards

• Material misrepresentation

• Other circumstances that make continued service unreasonable or unsafe

When practicable and appropriate, Officer Paw Pet Care may communicate the reason for termination or provide notice before future services are discontinued.

Nothing in this section requires Officer Paw Pet Care personnel to remain in an unsafe situation.

71. Client Conduct

Officer Paw Pet Care expects clients and team members to interact respectfully and professionally.

Threatening, abusive, discriminatory, sexually inappropriate, harassing, or violent conduct toward Officer Paw Pet Care personnel may result in immediate termination of services and other appropriate action.

72. Independent Third Parties

Veterinarians, pharmacies, pet supply stores, venues, payment processors, software providers, transportation providers, and other outside businesses are independent third parties unless expressly identified otherwise.

Officer Paw Pet Care is not responsible for the acts or omissions of independent third parties except where applicable law provides otherwise.

73. Insurance

Officer Paw Pet Care may maintain insurance appropriate to its operations.

The existence of insurance does not expand or reduce any rights or responsibilities established by applicable law or these Terms & Conditions.

74. Indemnification

To the extent permitted by applicable law, a client agrees to indemnify and hold Officer Paw Pet Care and its owners, employees, and representatives harmless from third-party claims, losses, damages, or reasonable expenses arising from the client's material breach of these Terms, the client's unlawful conduct, undisclosed dangerous conditions under the client's control, or the conduct of the client's pet, except to the extent caused by the negligence, wrongful conduct, or legal responsibility of Officer Paw Pet Care or where indemnification is prohibited by law.

75. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an "as available" basis.

Officer Paw Pet Care does not warrant that the website will always be uninterrupted, error-free, or free from every harmful component.

Nothing in these Terms limits warranties or protections that cannot lawfully be excluded.

76. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or another applicable law requires otherwise.

77. Disputes

If a dispute arises concerning Officer Paw Pet Care services, the parties are encouraged to first attempt in good faith to resolve the matter directly.

Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.

Any mandatory arbitration provision, class-action waiver, venue requirement, or similar dispute provision should be contained in a separately reviewed agreement when appropriate and will apply only if legally enforceable and properly accepted by the client.

78. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Any invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable when permitted by law.

79. No Waiver

A failure by Officer Paw Pet Care to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other provision.

80. Assignment

Clients may not transfer their rights or obligations relating to booked pet care services to another person without authorization when the identity of the client, pet, property, or responsible party is material to the service.

Officer Paw Pet Care may assign or transfer its rights and obligations in connection with a lawful merger, reorganization, sale, restructuring, or transfer of the business, subject to applicable law.

81. Entire Agreement

These Terms & Conditions, together with applicable booking terms, the Privacy Policy, Cancellation & Refund Policy, Pet Care Service Agreement, emergency veterinary authorization, and any other agreement expressly accepted by the client, constitute the applicable agreement concerning the matters they address.

If a specific written service agreement conflicts with these general Terms & Conditions concerning a particular booked service, the more specific accepted provision will control to the extent of the conflict.

82. Changes to These Terms & Conditions

Officer Paw Pet Care may update these Terms & Conditions periodically to reflect changes in services, business practices, technology, or legal requirements.

When these Terms are materially updated, the revised version will be posted with a new Last Updated date.

Changes will apply prospectively as required by applicable law.

83. Contact Officer Paw Pet Care

Questions concerning these Terms & Conditions may be submitted through the contact information or contact form provided on the Officer Paw Pet Care website.

For questions concerning an upcoming or active pet care service, clients should use the applicable Officer Paw Pet Care customer-service contact method.

84. Acceptance of Terms

By using the Officer Paw Pet Care website or, when applicable, expressly accepting these Terms during booking, registration, or checkout, you acknowledge that you have had an opportunity to review these Terms & Conditions.

Where affirmative acceptance is required, you agree to be bound by these Terms by checking the applicable agreement box, electronically signing, or otherwise providing the requested acceptance.

Effective Date: August 16, 2026
Last Updated: August 16, 2026

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